@charset "UTF-8";.customerComplaint_pop_mask{position:fixed;left:0;top:0;width:100%;height:100%;background:#000;filter:alpha(opcity=40);-moz-opacity:.4;-khtml-opacity:.4;opacity:.4;filter:progid:DXImageTransform.Microsoft.Alpha Opacity=40;display:none;z-index:4}.customerComplaint_pop_mask.z-show{display:block}.customerComplaint_pop_wrapper{z-index:4;position:fixed;left:50%;margin-left:-360px;top:50%;width:720px;-webkit-border-radius:6px;border-radius:6px;background:#f6f5fb;display:none}.customerComplaint_pop_wrapper.z-show{display:block}.customerComplaint_pop_wrapper .customerComplaint_pop_container{margin:30px 14px;position:relative}.customerComplaint_pop_wrapper .customerComplaint_pop_container .customerComplaint_flowchart{display:block;width:554px;height:321px;margin:auto;padding-bottom:28px}.customerComplaint_pop_wrapper .customerComplaint_pop_container .close_btn{position:absolute;right:16px;top:-4px;width:16px;height:18px;cursor:pointer}.customerComplaint_pop_wrapper .customerComplaint_pop_container .customerComplaint_info_shown{border-top:1px dashed #d6d6d6;border-bottom:1px dashed #d6d6d6;padding:30px 18px}.customerComplaint_pop_wrapper .customerComplaint_pop_container .customerComplaint_info_shown .customerComplaint_info_item .customerComplaint_info_item_label{float:left;width:216px;font-size:18px;color:#333;font-weight:700}.customerComplaint_pop_wrapper .customerComplaint_pop_container .customerComplaint_info_shown .customerComplaint_info_item .customerComplaint_info_item_value{margin-left:226px;font-size:18px;color:#666;text-align:right}.customerComplaint_pop_wrapper .customerComplaint_pop_container .customerComplaint_info_shown .customerComplaint_info_item+.customerComplaint_info_item{margin-top:14px}.customerComplaint_pop_wrapper .customerComplaint_form_container{padding:30px 16px 0}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row{display:table}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum{display:table-cell;font-size:0}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum .must{display:inline-block;vertical-align:middle;font-size:16px;color:#ff0036;font-style:normal;font-weight:700}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum .customerComplaint_form_colum_label{display:inline-block;width:82px;vertical-align:middle;font-size:16px;color:#333;text-align:right}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum .customerComplaint_form_colum_label .label_text{display:inline-block;margin-left:6px}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum .customerComplaint_form_colum_value{display:inline-block;vertical-align:middle;width:228px;border:1px solid #ccc;padding:11px 19px;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;margin-left:14px;background:#fff}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row .customerComplaint_form_colum .customerComplaint_form_colum_value .form_input{display:block;width:100%;color:#333;font-size:16px;outline:none;border:0}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_form_row+.customerComplaint_form_row{margin-top:20px}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message{margin-top:20px}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message .must{display:inline-block;vertical-align:middle;font-size:16px;color:#ff0036;font-style:normal;font-weight:700}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message .customerComplaint_message_label{float:left;width:82px;vertical-align:middle;font-size:16px;color:#333;text-align:right}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message .customerComplaint_message_label .label_text{display:inline-block;margin-left:6px}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message .customerComplaint_message_value{margin-left:96px;border:1px solid #ccc;padding:11px 19px;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;height:86px;background:#fff}.customerComplaint_pop_wrapper .customerComplaint_form_container .customerComplaint_message .customerComplaint_message_value .customerComplaint_message_textarea{display:block;width:100%;height:100%;background:0 0;outline:0;border:0;resize:none;color:#333;font-size:16px}.customerComplaint_pop_wrapper .btn_group{text-align:center;font-size:0;margin-top:30px}.customerComplaint_pop_wrapper .btn_group .btn_item{display:inline-block;vertical-align:middle;font-size:18px;width:114px;line-height:46px;text-align:center}.customerComplaint_pop_wrapper .btn_group .btn_submit{color:#fff;background:#9c3047}.customerComplaint_pop_wrapper .btn_group .btn_reset{color:#333;border:1px solid #999;line-height:44px;margin-left:20px}input::-webkit-input-placeholder,textarea::-webkit-input-placeholder{color:#a9a9a9;font-size:16px;font-family:Arial}input:-moz-placeholder,textarea:-moz-placeholder{color:#a9a9a9;font-size:16px;font-family:Arial}input::-moz-placeholder,textarea::-moz-placeholder{color:#a9a9a9;font-size:16px;font-family:Arial}input:-ms-input-placeholder,textarea:-ms-input-placeholder{color:#a9a9a9;font-size:16px;font-family:Arial}